Refunds & Returns
Return or exchange an item - our 100% money back guarantee!
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
The item(s) are your responsibility until they reach us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where item(s) are faulty or damaged and a refund is made.
Gift Vouchers are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Only regular priced item(s) may be refunded, unfortunately sale items cannot be refunded.
If your items(s) arrive defective or damaged and you would like to exchange it for a reaplacement item, please send us an email at firstname.lastname@example.org and return your item to: 17 Corporation Street, Stalybridge, SK15 2JL. Upon receipt we will send out your replacement item(s) free of any delivery charge.